Returns & Exchanges FAQ

At Malayan Baby Signature, we want you to shop with confidence and peace of mind. If you need to exchange an eligible item or have received a faulty or incorrect product, our team is here to help.

1. Can I return or exchange my order?

Yes. Eligible babywear items may be returned for a size exchange within 7 days of receiving your order, subject to the conditions below.

We do not provide refunds or exchanges for change of mind, colour, design or pattern preference.

This does not affect any rights you may have for faulty, damaged or incorrectly supplied products under applicable consumer law.

2. What items are eligible for a size exchange?

Babywear may be exchanged for a different size if:

• You contact us within 7 days of receiving your order.
• The item is unworn, unused, unwashed and unaltered.
• All original tags and labels remain attached.
• The original packaging is retained where applicable.
• The item remains in its original, saleable condition.
• You have a valid order number or proof of purchase.

All size exchanges are subject to stock availability.

3. Can I exchange an item for another design, colour or pattern?

We do not offer exchanges solely because you have changed your mind about the design, print, colour or pattern.

We recommend reviewing the product images, descriptions and size guide carefully before placing your order.

4. Do you provide refunds for change of mind?

No. Malayan Baby Signature does not provide refunds for change of mind.

If you purchased the wrong size, you may request a size exchange within 7 days of receiving your order, provided the item meets our exchange conditions.

5. What items cannot be returned or exchanged?

Unless an item is faulty, damaged or incorrectly supplied, we are unable to accept returns or exchanges for:

• Items that have been worn, used or washed.
• Items that have been altered or damaged after delivery.
• Items without their original tags or labels.
• Items that are no longer in their original saleable condition.
• Gift vouchers.
• Clearance or final-sale items where stated.
• Selected promotional, bundle or multi-buy items where stated at the time of purchase.
• Hygiene-sensitive products that have been opened or used.

Any specific exclusions will be clearly indicated on the relevant product or promotion.

6. What if I receive a faulty, damaged or incorrect item?

We're sorry if something isn't right with your order.

Please contact us as soon as possible at hello@malayanbabysignature.com and provide:

• Your order number.
• The name of the affected product.
• Clear photos or videos showing the issue.
• A short description of the problem.

Our team will review your request and advise you on the next steps.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate resolution depending on the circumstances, which may include a replacement, repair or refund where applicable.

7. What is considered a manufacturing defect?

A manufacturing defect is a fault caused during the production of the product rather than through normal use, washing, wear and tear or misuse.

Examples may include:

• Significant stitching defects.
• Faulty zippers, buttons or fastenings.
• Incorrectly manufactured parts.
• Damage that was present when the product was received.

Minor variations in colour, print placement, embroidery or measurements may occur as part of normal production and may not necessarily be considered defects.

8. How do I request a return or exchange?

To request an exchange:

Step 1 — Contact Us

Email hello@malayanbabysignature.com within 7 days of receiving your order.

Step 2 — Provide Your Details

Please include your:

• Order number.
• Product name.
• Current size.
• Requested size.
• Reason for the exchange.
• Photos where applicable.

Step 3 — Wait for Confirmation

Our team will review your request and provide the return instructions and return address.

Please do not send your item back before receiving confirmation from our team.

Step 4 — Return Your Item

Pack the product securely and send it to the return address provided.

9. What happens after Malayan Baby Signature receives my return?

Once we receive your item, our team will inspect it to ensure that it meets the exchange conditions.

If your exchange is approved, we will prepare the replacement item and arrange delivery.

Replacement items will be shipped according to our standard delivery timeframe.

If the returned item does not meet our exchange conditions, our team will contact you.

10. What if the size I want is out of stock?

Size exchanges are subject to availability.

If your requested size is unavailable, our team will contact you to discuss the available options.

We cannot guarantee that the same design and requested size will still be available when your returned item reaches us.

11. Who pays for the return shipping?

For size exchanges or customer-requested exchanges, the customer is responsible for:

• Shipping the original item back to Malayan Baby Signature.
• Shipping costs associated with sending the replacement item back to the customer.

For products confirmed by us to be faulty, damaged or incorrectly supplied, our team will advise you regarding the return and replacement shipping arrangements.

12. Are original shipping charges refundable?

Original delivery charges are generally non-refundable for size exchanges or change-of-mind requests.

Where an item is faulty, damaged or incorrectly supplied, any applicable shipping arrangements will be handled according to the circumstances and applicable consumer rights.

13. How should I send my return?

We strongly recommend using a reliable, trackable courier service such as Pos Laju, Ninja Van or another reputable courier.

Please keep your:

Courier receipt and tracking number

until your exchange has been completed.

Malayan Baby Signature cannot be responsible for return parcels that are lost or damaged while being shipped using a courier service arranged by the customer.

14. Can I send my return using normal mail?

We recommend using a trackable courier service rather than standard untracked mail.

This allows both you and our team to monitor the parcel until it reaches us.

15. Can I exchange promotional or bundle items?

Some promotional, bundle, multi-buy, clearance or specially discounted products may not be eligible for exchange unless the item is faulty or incorrectly supplied.

Where restrictions apply, they will be stated as part of the promotion or product information.

16. Can I exchange an item that has already been washed?

No.

For hygiene and quality reasons, items that have been worn, washed, used or altered cannot normally be accepted for a size exchange.

We therefore recommend checking the size and fit before washing the product.

17. What should I do if I'm unsure whether my item qualifies?

Please contact us before returning your product.

Email: hello@malayanbabysignature.com

Provide your order number and details of the item, and our team will be happy to assist you.

Last Updated: 25 September 2026