At Malayan Baby Signature, we want your order to reach you safely and as quickly as possible. Here's everything you need to know about our shipping and delivery.

Complimentary Shipping

Enjoy COMPLIMENTARY SHIPPING ON ORDERS RM150 AND ABOVE within Peninsular Malaysia.

Shipping charges for orders below RM150 will be calculated based on the parcel's weight and delivery location.

Malaysia Delivery

Delivery times are estimates and may vary depending on your location, courier operations, public holidays and peak shopping periods.

Do You Offer International Shipping?

Yes! Malayan Baby Signature ships internationally.

We currently offer international delivery to:

Singapore · Brunei · Indonesia

International shipping charges vary according to the destination and parcel weight.

Please contact our Careline before placing your order for shipping rates and assistance with international delivery.

Do You Offer In-Store Pickup?

At the moment, Malayan Baby Signature operates primarily as an online store and in-store pickup is not available.

How Can I Track My Order?

Once your order has been processed and shipped, you will receive a shipping confirmation with your tracking number.

You can use the tracking number to follow your parcel directly through the courier's tracking service.

If you have an account with us, you may also check your Order History for the latest order status.

When Will I Receive My Order Confirmation?

Once your order has been successfully placed, we'll send you an order confirmation email containing your order number and order details.

When your parcel has been shipped, we'll send you another notification containing your tracking information.

If you don't see our email, please check your Spam or Junk folder.

Why Is My Order Taking Longer Than Expected?

We always aim to deliver within the estimated delivery timeframe. However, occasional delays may occur due to:

Peak sale periods, public holidays, extreme weather, courier delays or deliveries to remote areas.

If your parcel is taking longer than expected, check your tracking information first. You can also contact our Careline and we'll be happy to assist you.

What Happens If My Parcel Is Returned to Malayan Baby Signature?

A parcel may be returned to us if the courier is unable to complete the delivery due to an incorrect or incomplete address, unsuccessful delivery attempts or difficulty accessing the delivery location.

If your parcel is returned to us, our team will contact you to arrange redelivery.

Additional shipping charges may apply for redelivery.

We recommend checking your name, contact number and delivery address carefully before completing your order.

My Tracking Says "Delivered", but I Haven't Received My Parcel. What Should I Do?

If your tracking shows that your parcel has been delivered but you haven't received it, first check with your household members, neighbours, building reception or security guard, as the courier may have left the parcel with them.

You can also check the courier tracking page for delivery details or proof of delivery.

If you still can't locate your parcel, contact our Careline as soon as possible with your order number and tracking number. We'll assist you in checking the delivery with the courier.

Delivery to Remote Areas

Some remote or hard-to-reach locations may require additional delivery time. Courier availability may also vary depending on the destination.

If we're unable to deliver to your address, our team will contact you before processing the shipment.

Need Help With Your Delivery?

We're happy to help with questions about your order, delivery or international shipping.

Chat, message or email our Careline and we'll assist you.